Wayne Corporation’s EAPs are coordinated with an employer’s existing human resources philosophy and practice and are designed to include:

• A fully-licensed, trained and insured staff to assist employees and their household members with personal problems and to assist managers and supervisors dealing with declining performance of employees.
• A personal EAP Counselor assigned to manage the program and to work with each employee and their household family members, supported by other Wayne Corporation staff members and contracted affiliates.
• An established and credentialed referral network of licensed mental health professionals to support employees in the area they live.
• Assistance to employees and their household family members for any type of personal or family problem.
• Assessment and counseling sessions for each employee or household member needing help (per problem per year. Sessions are available face-to-face, telehealth or telephonic.
• Crisis intervention.
• Critical Incident Stress Debriefing (CISD).
• Toll free phone number for unlimited consultation and assistance.
• 24-hour availability for employees, supervisors and human resources.
• On-site or teleconference orientation meetings for employees to describe the EAP benefit and explain the policy and procedures for its use.
• On-site or teleconference training seminars for managers and supervisors in effective use of the EAP to assist employees and improve job performance.
• Supervisor Reference Guides for each manager and others with supervisory responsibilities.
• Work-life focused seminars focused on a variety of topics (e.g. Stress Management, Communicating with Others, Coping with Change).
• Consultation with managers, supervisors and Human Resources in dealing with job performance problems of an employee, department or work group.
• Enhanced Legal and Financial consultation and referral services.
• Enhanced Elder and Child Care consultation and referral services.
• Daily Living and Work-Life research and referral services.
• EAP website resources that include; work life, legal, financial, emotional well-being, stress, health and personal growth. Includes 64 Soft Skills Training Courses.
• Monthly webinars focused on work-life topics.
• Promotional/communication material such as brochures, customized posters, wallet cards, employee and supervisory newsletters, which are designed to create awareness and encourage use.
• Consultation with management on policy issues such as EAP, drug and alcohol abuse, sexual harassment and violence in the workplace.
• Client Feedback Surveys.
• Quarterly statistical and quality control evaluations of EAP with management to discuss utilization and trends associated with the program.